Shipping & Return Policy

ATTENTION: Our Shipping Policy Has Changed!

Serene Tea is growing! We now have a Chinese collection in addition to the US collection!

US Domestic Shipping: For our teas and teaware from the US inventory, once you place an order, we will ship within 1 to 2 business days. We do not ship on Sunday. This is US domestic only! 

FREE SHIPPING on all US domestic shipping for orders over $35. 

We DO NOT offer international shipping from the US. 

Shipping From China: We have set up a special China Collection that will be shipped directly from China internationally. Only items from China can be shipped worldwide!

International flat shipping from China is $10 worldwide. 

For mixed order: If you place a mixed order of US collection and China collection, the US part is eligible for free domestic shipping if it's $35 and above. However, you will be charged $10 international shipping fee for the China collection. 

 

Return Policy

If we made a mistake with your order, please let us know and we will correct it for you. We are humans afterall :)

We don't accept our teas back, but if you are simply unhappy with your teas, please reach us through email at info@serenetea-cha.com, and we will do our best to make it right for you. 

We have a 14 day return policy for teaware if they are damaged upon delivery, in which case please reach out to us as soon as you receive your order. 

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