Shipping & Return Policy
Shipping Policy
We would like to bring amazing tea experience and taste to as many people as possible, and therefore we ship nationwide. Once you place an order, we will ship within 1 to 2 business days. We do not ship on Sunday.
*In response to Covid 19, our shipping policy has changed*
FREE STANDARD SHIPPING on all orders in Washington State.
FREE SHIPPING on all US domestic shipping orders over $35.
FREE SHIPPING on all international order over $150
Return Policy
If we made a mistake with your order, please let us know and we will correct it for you. We are humans afterall :)
We don't accept our teas back, but if you are simply unhappy with your teas, please reach us through email at info@serenetea-cha.com, and we will do our best to make it right for you.
We have a 14 day return policy for teaware if they are damaged upon delivery, in which case please reach out to us as soon as you receive your order.