Shipping & Return Policy
Shipping Policy
We would like to bring amazing Serendipitea experience and taste to as many people as possible, and therefore we ship nationwide. Once you place an order, we will ship within 1 to 2 business days. We do not ship on Sunday.
Our flat shipping rate is $5 for order under 1 pound/16oz, which takes 2-7 business days.
For order over 1 pound, we use priority shipping for $12 or if you would like expedite the shipment, and it takes 1-3 business days.
We offer free shipping if your order meets $29, which takes 3-7 business days.
Return Policy
If we made a mistake with your order, please let us know and we will correct it for you. We are humans afterall :)
We don't accept our teas back, but if you are simply unhappy with your teas, please reach us through email sales@serendipiteastudio.com, and we will do our best to make it right for you.