Shipping & Return Policy
ATTENTION: Our Shipping Policy Has Changed Quite A Bit!
Serene Tea is growing and changing! We now ship most of teas directly from China but with a small collection ship from the U.S.
US Domestic Shipping: For our teas and teaware from the US Collection, we will ship in 2 to 3 business days. We do not ship on Sunday. This is US domestic order only!
FREE SHIPPING on all US domestic shipping for orders over $35.
We DO NOT offer international shipping from the US.
Shipping From China: Most of our teas and Teaware China are shipped directly from China internationally. Only items from China can be shipped worldwide! We will ship in 3-4 business days.
International flat shipping fee from China is $10 worldwide for most countries. There are other certain zones that would cost anywhere between $15-$35. Because of Covid19, it generally takes about 3 weeks to 1 month for a package to arrive.
For mixed order: If you place a mixed order of US collection and China collection, the US part is eligible for free domestic shipping. However, you will be charged $10 international shipping fee for items from China.
If we made a mistake with your order, please let us know and we will correct it for you. We are humans afterall :)
We don't accept our teas back, but if you are simply unhappy with your teas, please reach us through email at email@example.com, and we will do our best to make it right for you.
We have a 14 day return policy for teaware if they are damaged upon delivery, in which case please reach out to us as soon as you receive your order.